1. Introduction
Thinker Solutions (“we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how information may be collected, used, stored, and disclosed when you visit our website or contact us about our business services.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will obtain that consent separately.
2. Who We Are
Thinker Solutions provides business support services, including finance and accounting, tax and compliance, business operations, digital marketing, and people and HR.
Contact details
- Business email: contact@thinker-solutions.com
- Telephone: +8801686611786
- Office address: Bosila Garden City, Mohammadpur, Dhaka, Bangladesh
For questions concerning this Privacy Policy or your personal information, contact us using the details above.
3. Information We May Collect
The information we collect depends on how you interact with our website.
Information you provide
When you submit an enquiry or communicate with us, we may collect information you choose to provide, such as:
- Your name.
- Your email address.
- Your telephone number.
- Your company or organisation name, if requested.
- The service you are interested in, if requested.
- The content of your message and any information you voluntarily include.
- Your preferred contact method and, for consultation requests, your preferred date or time, if you provide them.
Newsletter
If you subscribe to our newsletter or Insights updates, we collect your email address so we can send you updates. We use a confirmation step: we email you a link and only add you to the list once you click it. Every email includes an unsubscribe link, and you can also unsubscribe at any time from our Manage subscription page.
Please do not provide passwords, payment-card details, sensitive personal information, or confidential information that is unnecessary for your enquiry.
Technical information
When you access the website, our hosting provider and security systems may process technical information, such as your IP address, browser type, device information, access times, requested pages, and error logs.
When you submit a form, we also use your IP address to limit repeated submissions and prevent spam. For this purpose we store it only in a scrambled (hashed) form, not as a readable address.
Cookies and local storage
The website uses your browser's local storage to remember your light or dark theme and your cookie choice. This information stays in your browser and is not sent to us.
Analytics (only with your consent). If you click “Accept” on our cookie notice, we load two analytics services:
- Google Analytics 4 (Google), which helps us understand how visitors use the website, such as pages viewed, approximate location and device type.
- Microsoft Clarity (Microsoft), which helps us understand how people interact with pages, for example through anonymised heatmaps and session recordings.
- Calendly, if you choose to open our booking calendar. The calendar loads only when you click to open it. Calendly then collects the details you enter to book a call (such as your name, email address and chosen time) under its own privacy policy.
These services may set cookies or similar identifiers and may process data outside Bangladesh. If you click “Decline,” they are not loaded. You can change your choice at any time using the “Cookie settings” link in the footer. We do not use advertising cookies.
You can read how these providers handle data in the privacy policies published by Google and Microsoft.
4. How We Use Information
We may use the information described above to:
- Receive, review, and respond to enquiries.
- Communicate with individuals or businesses interested in our services.
- Understand the services relevant to an enquiry.
- Operate, maintain, secure, and troubleshoot the website.
- Detect misuse, fraudulent activity, or technical problems.
- Maintain appropriate business records.
- Meet applicable legal obligations and protect legitimate legal interests.
We will not use personal information for unrelated purposes where doing so would be inconsistent with applicable law or the purpose for which the information was collected.
We will not use contact-form information for promotional marketing unless the relevant activity is permitted by law and any required consent has been obtained.
5. Contact Form and Enquiry Delivery
Our website lets you send an enquiry or request a consultation through a form.
When you submit the form, the details are saved securely on our web server and an email notification is sent to our business address:
contact@thinker-solutions.com
We use the saved details only to review and respond to your enquiry and to keep appropriate business records. Our website hosting provider (Namecheap) stores this data on its servers. The form shows a confirmation message when your enquiry has been received; if it does not, please contact us directly by email or telephone.
6. Legal Basis for Processing
We will collect and process personal information only on a basis permitted by applicable law.
Depending on the circumstances, this may include your consent, responding to a request you have made, taking steps connected with a potential business engagement, complying with a legal obligation, or another lawful basis.
Where processing relies on consent, you may withdraw that consent subject to applicable law. Withdrawal does not necessarily affect processing that was lawfully carried out before the withdrawal.
7. Disclosure to Other Parties
We do not sell personal information as a business activity.
Where necessary, we may share relevant information with service providers that support functions such as website hosting, email delivery, form processing, security, or technical maintenance.
Such sharing should be limited to what is reasonably necessary for the relevant purpose and handled in accordance with applicable law and appropriate contractual or organisational safeguards.
We may also disclose information when legally required, in response to valid legal processes, or where necessary to establish, exercise, or defend legal rights.
We will not disclose personal information for an unrelated purpose without an applicable lawful basis.
8. International Processing
Some of our service providers, including our website host, Google Analytics, Microsoft Clarity, Calendly (if you use it) and email services, may process information in countries other than Bangladesh.
If personal information is transferred or processed internationally, we will follow applicable legal requirements and take reasonable steps to make sure it is protected.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal retention requirements.
For example, enquiry details and newsletter addresses are kept for as long as they are needed for these purposes, or until you ask us to delete them, subject to legal requirements. Enquiry information may need to be retained while we respond to a request, manage a potential business relationship, maintain appropriate business records, or resolve a dispute.
When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise dispose of it in accordance with applicable law and our retention procedures.
10. Information Security
We will use appropriate technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
No website, email service, or electronic transmission can be guaranteed to be completely secure. You should avoid sending sensitive information through a general enquiry form.
We will respond to security incidents involving personal information in accordance with applicable legal obligations.
11. Your Privacy Rights
Subject to applicable law, you may have rights concerning personal information held about you. These may include requesting access to your information, asking for inaccurate information to be corrected, requesting deletion where available, and withdrawing consent where processing relies on consent.
To make a request, contact:
Email: contact@thinker-solutions.com
Please describe your request clearly. We may need to verify your identity before responding. Requests will be handled in accordance with the applicable legal requirements and procedures.
12. Children's Privacy
Our website is intended for people and organisations seeking business services. It is not designed specifically for children.
Please do not submit a child's personal information through our website unless there is a lawful and necessary reason to do so. We will handle any personal information relating to children in accordance with applicable law.
13. Third-Party Websites
Our website may link to third-party websites or services. Those websites operate under their own privacy policies and practices.
We do not control the privacy practices of external websites. We encourage you to review the privacy information provided by any third-party service before submitting personal information to it.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business practices, technical services, or legal obligations.
The latest revision date will be displayed at the top of this page. Where applicable law requires notice or consent for a material change, we will follow those requirements.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, contact us:
Thinker Solutions
Email: contact@thinker-solutions.com
Phone: +8801686611786
Address: Bosila Garden City, Mohammadpur, Dhaka, Bangladesh
We will review privacy-related enquiries and respond in accordance with applicable law.